General
Do you offer IPTV?
No, we don't.
Where can I get IPTV?
Many companies in many countries offer legal IPTV services.And then there are the others.Google i...
Is this just another website where I can look up a TV Guide?
No!EPG is a Program Guide displayed directly on your TV in a transparent layer on top of the TV p...
What do you offer?
We offer personalized EPG content for you.
Why should I use your service?
You get a reliable source of EPG data for a small price without any hassle.Your Program Guide wil...
Why is your service better, than others?
First of all, there are no other services like this.We were the first, who provided such a user f...
But my IPTV provider gives me EPG already, no?
Some of them do, most of them don't.Even if they do, they don't have EPG for all of their channel...
There are Addons for my Media Center which give me EPG, right?
There are addons, sure, but they are either simply bad, or they offer EPG just for a few countrie...
Can you recommend an IPTV provider?
Sorry, we can not recommend any IPTV provider, because we do not know them.
What is a .m3u file?
It's the file that your PVR client is using to get your IPTV streams, channel names and another b...
What is EPG?
EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming televis...
What is IPTV?
Internet Protocol Television (IPTV) delivers television content using signals based on the logica...
What is PVR?
"Personal Video Recorder" is a different term for a DVR (Digital Video Recorder).
What is XMLTV?
XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the bas...
What does "one household" mean?
A household is you and your immediate family (if you have one), like your spouse and kids, who ar...
Registration / Login
How can I delete my Account?
After your active subscription runs out, you can delete your account in your Profile.
I signed up with a throw-away / temp email address and my account got disabled.
You are not allowed to use throwaway email addresses.It is important, that we are able to reach y...
What is PayPal Login?
It's like Facebook Login, which you know from other sites, but maintained by PayPal.
Why didn't you use Facebook Login?
Facebook Login is just a toy and doesn't do anything for security. Rather the opposite.PayPal is ...
Payment
Do I have to pay for your service?
You can test it for free. After a 5 day trial period you have to create a paid subscription to co...
What does it cost to use your service?
You can see our actual prices for personal accounts on our pricing page.Prices for business ...
How can I pay?
You can pay by PayPal or Stripe using any of the payment options these companies offer, which inc...
But I have no PayPal account. What should I do?
You don't need a PayPal account to use and pay our service.You can pay by Credit Card through Pay...
My country doesn't allow PayPal, can I pay in a different way?
You can pay by Stripe and all the options it offers in your country, like Bank Transfer, Apple Pa...
Can I pay with Bitcoin or other Cryprocurrencies?
Sorry, we do not offer payment through cryptocurrencies directly.You can pay with Crypto using St...
How can I pay with Credit Card?
You can pay by credit card using Stripe or PayPal without a PayPal account!Clicking the PayPal bu...
Will you charge my credit card or PayPal account automatically?
No!When the trial period or your actual subscription ends, your link will be unavailable and it w...
Can I get a refund?
No!Please read the Terms of Use, read this FAQ, use the 1 day Free Trial, watch the Tutorial Vide...
How can I renew / extend my subscription?
You will receive an email three days before your current subscription runs out and an "extend sub...
Safety
My IPTV provider says that online editors are a security risk. Is it true?
That is pure bullshit.An M3U file is a text file. A text file can not do any harm, no matter how ...
Can my IPTV Access be stolen/leaked to the internet from your site?
Absolutely not.We are online since 2016 and there was not a single case of stolen or leaked data....
Will you steal my IPTV access?
We can pay for our own IPTV if we want to. We don't need yours.Also, what the heck do you think, ...
Is my m3u secure on your server?
Absolutely yes.There are hundreds of thousands of m3u files on our servers and none of them were ...
Will you steal/hack/sell my PayPal account?
We do not have any interest in doing any of those things and we also couldn't, because we don't h...
I am still concerned about my PayPal account. What can I do?
Switch on two way authentication in your PayPal account. You'll get a code to your mobile phone e...
Will you store my Credit Card info? Can it be stolen from you?
We process Credit Card payments through PayPal and Stripe. We don't see your Credit Card info and...
Website Functions
Can you provide the file with .gz extension?
Yes! The standard EPG link will be in GZ compressed format.Every well developed app will be able ...
Can I get an xml file instead of .gz?
If your app can not handle .gz compressed files, you can switch to XML in your profile settings.
How many days of Program Guide can I see in my EPG?
We offer EPG for the last day, for the current day and for the next 6 days if we have enough data...
How many TV channels in how many Countries do you have EPG for?
We have EPG for around 10000 channels in more, than 110 countries.We add new countries and TV cha...
Where is my profile?
You get there by clicking your name in the top right corner.
Do you offer archived data?
Unfortunately we do not have archived data.
Will your system disable my IPTV provider's limitations?
No, it won't!You are always connecting to your IPTV provider directly, even if you use the M3U fi...
How often do you update your data?
We update the EPG data once a day for every country around midnight based on the particular count...
Can I have EPG for 500+ channels from a dozen countries?
Yes, if you choose your subscription package accordingly.
Is there a limit on how many EPG channels I can have?
Yes, for personal accounts you can use maximally 1000 EPG channels.Business acocunts have no limit.
Do you list local versions of a channel from a country with multiple time zones, like the USA or Canada?
Normally we list only nationwide versions of channels, but in some cases we add local versions of...
Will my link change after the free trial, when I pay?
No! Your link is generated once and it will stay with you for ever, unless you ask for a change p...
I have an idea or feature request for your site. Where can I tell you about it?
You can post ideas and feature requests on our Forum.
Can I edit my M3U on your site?
Yes, you can.We have the most user friendly and most flexible online m3u editor with the most fea...
Can I upload and store multiple M3U files on your site?
Yes, you can. The number of M3U files you can upload and store is based on your subscription pack...
Will uploading my M3U file to your system count as an additional device in the eyes of my IPTV provider?
No, it won't.Your IPTV provider limits active connections to streaming URLs.You do not stream thr...
Can I merge M3U files?
Yes, you can.Upload a new m3u file and click the action button next to it. Choose the merge option.
Is there a limit how many M3U files I can merge?
No, there is no limit.
Is there a limit for stored M3U files?
Yes, the limit is based on your subscription package.
Will my streaming URLs be synchronized / updated with my IPTV Provider?
Yes, streaming urls will be automatically synchronized with your IPTV Provider once a day, if you...
Will my channel names be synchronized / updated with my IPTV provider?
When the system synchronizes an m3u file with an update, it pays attention only to streaming link...
My IPTV provider updated its list, but I don't get any update. Why?
We consider only new URLs in your original m3u file as an update.If you don't get updates, you ei...
I merged different M3U files, moved channels, renamed groups etc., will my M3U files still be updated / synchronized?
Yes, they will be synchronized.
Do you have Channel Icons too?
We don't have all the logos available yet, but we are adding channel logos (picons) to the channe...
Why don't you have Channel X in the list of Country Y?
If you checked our Channel List at the top of the page and you are 100% sure, that we don't have ...
Do you provide additional data like season and episode numbers?
Yes, we provide additional data, like original title, subtitle, director, actor, writer, producti...
Why are some channel logos (picons) missing?
They are added continuously, but channel logos are not our priority.You can add your own cha...
How do I export a backup?
On the page "My Channels" you can click the blue button labeled "Export and download editor data"...
How do I import a backup?
You have to delete everything before you can import a backup.If your account is empty, you get an...
Why am I not seeing Season and Episode Numbers?
We do not create the data, we just process it for being used conveniently.We provide season and e...
Why do I get the error message "Selected Tvg-ID is not valid"?
The tvg-id of that channel changed.Please check the channel list at the top of the website to see...
I clicked the SAVE button, but my XML file is not regenerated. Why?
If you click the save button, the generating of the xml file will be scheduled immediately and wi...
Can I use Xtream API for importing channels?
Yes, you can.
Why don't I see custom logos/picons, even if I added their urls in the editor?
You change the logo url's in your M3U file. Your app is probably taking the logos from the XML fi...
Why do I have less channels in the XML file than in the editor?
You used the same TVG-ID multiple times (for example "HistoryChannel.us" for "History" and "Histo...
How can I change the Channel Logos?
You can change the URL of the channel logos by clicking the logo icon in the editor next to the c...
What is an LCN Tag?
LCN tags are used by Plex for channel numbers.If you switch this option on, the channel numbers s...
Usage
How do I use your content?
You get a link to a personalized XML file containing the Program Guide to your chosen TV channels...
How do I start my Free Trial Period?
You need to upload an M3U file given to you by an IPTV provider.After the system imported the fil...
I have a server (i.e. Plex) for my family and friends, can I use your service by registering a single private account?
Sorry, no! We are sure that your family and friends have enough money to get their own IPTV and c...
How can I upgrade my subscription?
Please go to your "My Account" page by clicking your name in the top right corner of the website ...
I added the link to my app, but I don't see the EPG. Why?
Please watch the tutorial video on the main page and read the FAQ to learn how to use the site.Al...
I am sure, that I did everything right, but I still can't see the EPG in my app.
If you watched the tutorial videos and you edited your m3u file and your xml file is downloadable...
I imported my m3u file into the editor, but there are no categories, why?
Based on the system of your IPTV provider, probably you need to use a link for the download or im...
Why can't I find Channel X in my country?
We list TV channels in their origin country even if more countries speak the channel's language.F...
The EPG for Channel X disappeared, why?
We always tweak the system, so probably we changed the name or the tvg-id of the channel slightly...
My EPG displays shows X hour(s) off, why?
It's probably because of the Daylight Saving Time.Go to your profile on the website and choose on...
I have channels from different time zones, how do I synchronize the EPG data with my time zone?
Your personalized EPG will always show the right program in your timetable if you have set your t...
I have set the timeshift in the editor, but my app doesn't show any change, why?
Most IPTV apps can't handle timeshift in m3u files, although it is an internationally standardize...
Can I group the channels by categories like "sports", "entertainment" etc. in the XML file?
No! That's a task for your m3u file and/or media center.The XML file you get from us is a plane X...
I clicked the "save all groups" button and my channels' settings are messed up, why?
Save all groups will save all groups. Nothing else.It saves name changes to the group or setting ...
Can I use your service through VPN/Proxy?
Third party VPN/Proxy/Server access will be blocked automatically as written in our Terms of Use....
With how many devices can I use the service?
We don't limit the devices, but we limit IP addresses based on your subscription package.
I get an error about special characters, why?
We do not allow special characters in channel names anymore.You need to get rid of the special ch...
My account was blocked. Why?
Our system detected something strange. You received an email about it and a red banner at the top...
Why do I get a 404 error, when I try to load my XML file in a browser/on my server?
You tried to call the link from more IP addresses than allowed by your subscription in a certain ...
Why do I get EPG only for 50 channels?
The trial period has a limited channels count.You are allowed to get EPG for 50 channels during t...
Why do I get EPG only for 50 channels even if I paid?
You need to wait until the server automatically updates the XML file, or you have to click the sa...
My EPG doesn't work, what should I do?
If you did all the things mentioned above in the other QAs (most importantly watching the tutoria...
What does the IP limit mean?
The number of IPs are the number, how many IPs can connect to the server simultaneously within a ...
How to use Catch Up service?
If you use Perfect Player or any other player that uses this feature, you can add |catchup=XC at ...
Why does SAVE not work in the Editor?
You have to click the SAVE button under the channels, when changing a channel setting.You shall n...
How do I use the Time Shift function?
We have an EPG Time Shift function in our m3u editor for every channel.You set the number of the ...
Can I use EPG in VLC?
No, you can not.VLC needs the EPG data being embedded into the stream.You can'T display EPG from ...
Can I change channel names in bulk?
Yes, you can change group and channel names in bulk.Please watch this video: How to bu...
I uploaded my m3u file and my streams are jerky. Why?
We don't know why your streams are jerky.It is most probably coincidence.Your IPTV app downloads ...
How do I use your site with Plex?
Please contact the Plex developers or consult the documentation of Plex or see this url for a ste...
How can I add back deleted groups or channels to my list?
Either you create a new group in the editor and use the "Add New Row" button to add your channels...
How do I use your site with Emby?
Please contact the Emby developers or consult the documentation of Emby.We can't do anything for ...
My streams stopped working when I use your M3U, but play with my provider's M3U. Why?
If your streams stopped working, that means something changed in the original M3U file on the ser...
My import is stuck on 15 % (fifteen percent). What should I do?
If your import is not going over 15%, you are trying to load a list which is too big or access is...
What should I do when calling my XML url I get "The EPG has not been generated yet. Please try again in a few minutes"
You probably changed something in the editor and you didn't click the save button.Click the save ...
How to add EPG to West Coast channels in the USA?
East and West Coast channels have the same programming. West Coast channels are simply time shift...
Why do I get an error 456 when I try to import my Xtream API list?
If you get "Error: Fetch data failed (456). Url, username or password is not correct." then it me...
What does the Force Sync button do?
The Force Sync button performs a regular update query on the remote M3U file, which you linked fr...
The SAVE button disappeared. How do I save my changes in the M3U editor?
Changes you make, are now saved automatically in the M3U editor.Changes will be transferred into ...
Apps & Devices
With what devices / Apps / software can I use your service?
You can use our service with any device/media center where you can add XML as EPG source, like:Am...
With what devices / Apps / software am I NOT able to use your service?
Any closed systems and Add Ons based on StalkerAny app using Xtream Codes APISmartIPTVOTT Navigat...
Can I use your service on my Samsung Smart TV?
Yes, we have a free IPTV app for Samsung Smart TV devices built in 2016-2021.You can find it in t...
How do I install the Samsung App from your website?
Please download the SamsungTV file in your profile to your computer, unpack it and copy the "user...
Can I use your site with Smart IPTV app/portal (SIPTV)?
You can load your M3U into SIPTV and you will receive THEIR EPG, which is pretty much messed up.T...
I used your M3U link in the Smart IPTV app/portal and I received EPG, but I don't get all the channels/I get bad data. Why?
If you put your M3U link into the Smart IPTV app, you will get EPG for many channels from their i...
Can I use your service with an Enigma2 box?
Yes, you can!Please switch on the Enigma2 option in your profile and follow the instructions in t...
What do I have to do if I want to use your service with KODI?
Please watch this video to learn how to use the site with KODI.Also keep in mind that y...
What do I have to do if I want to use your service with Perfect Player?
Add only the M3U link to your player. No XML link needed!Also watch this video: EPG in Perfect Pl...
My channel groups don't show up on my TV/Media Center. Why?
Look for a setting like "Synchronize channel groups with backend" and set it to "ON".
Where can I find my App Code for EPiG?
Look into your account profile on the website under TV Apps.Click your name in the top right corn...
Why do I get a “No M3U File Found” error in the EPiG app?
You have to set your m3u file(s) to "Visible" in your profile settings under TV Apps.
Where do I get the EPiG APK file?
You can always download the latest versions of our apps from the Play Store free of charge.Please...
My app says, I have no m3u file, why?
Please set your m3u file to "visible" in your profile page under TV APps, where you have found yo...
Can I start my favorite channels directly from my AndroidTV main menu?
Yes, you can.Please watch this video.
I see no EPG in Tivimate, why?
Tivimate can not handle GZ compressed XML files.You can either use a different app instead, or yo...
Why don't I get posters and additional info for movies, although I have put them into VOD?
First of all you have to put them into the VOD section in our editor. Putting them into the VOD s...
Eingma 2
How do I use your service with Enigma2?
Please watch this video: Enigma2 Tutorial Video
Do I use CrossEPG or EPGimporter?
You will need CrossEPG only with some specific images, like Pure2, which won't work with EPGimpor...
Why can't I use https links for EPG in Enigma2?
All our urls are encrypted and start with HTTPS.You can't use them in Enigma2, but don't ask us w...
I edited my M3U file in the editor, but I don't see the changes on my Enigma2 box, why?
You have to set your options to delete all the EPG data before every import, because Enigma2 can ...
What are the Enigma2 Service Number options in the settings?
If the plugin "ServiceApp" is installed on Enigma2, it allows you to change your media player.The...
What does the Set "nocheck" to 1 function do?
It can help with "EPGimport" when you see that data was imported, but you get no EPG data at all....
I have only problems getting EPG with my Enigma2 box, can you help me?
All we know about Enigma2, is in this FAQ.If you have read all our FAQ and you still don't know h...
Is Enigma2 an old, outdated crap of a system?
Yes, it is.You should stop using it and you should buy an AndroidTV device instead, like the Nvid...
Why can't I use .gz compressed files in Enigma2?
Our xml files are compressed by default for saving bandwidth and speed up data transfer.You can't...
Business
I am an IPTV Provider / I have a Hotel. Can I subscribe?
Yes! Please choose the right account type when you register.If you have a Hotel, please contact us!
I am an IPTV Provider / I have a Hotel. Can I use my link on my server?
Yes, if you subscribed to one of our business packages!
I have a company, providing Hospitality TV solutions to multiple hotels/hospitals, can I use your system?
Please register a Business Account, start your free trial and contact us for a quote.
Is there a Channel Limit for a Business account?
No, there is no limt.All business accounts are flatrate accounts.
Where do I see the prices for Business Account?
Please create a Business Account and start your free trial, then click the "Pricing" tab at the t...
I don't have the EPG option on my Xtream UI Panel. Can I use your service?
If you can't add EPG source directly to your streaming panel, please watch this video.
I use "Single Lines" to distribute EPG to my customers, how can I buy even more User Links?
You can buy credits in your User Links panel. One link costs one credit.Click the green "Buy Cred...
Why do I get the error message "Xtream UI Panel server API is unreachable"?
You need to add our IP address, like shown in our Tutorial Video, to your API settings in yo...
How can I add thousands of channels to my Xtream UI panel within minutes?
Please watch our Tutorial Video: How to add EPG to thousands of IPTV channels automatically ...
Do you have a JSON API?
Yes, we do.Please scroll down to the bottom to find the link to our API on every page of the webs...
Can I add my server's IP address to the site, so it won't get blocked?
If you have a business account, go to your profile and add the server's IP address to your whitel...
VPN
How do I use my VPN from EPiG?
You can download VPN apps from your User Profile on the website and you can log in with your cred...
Where do I find my EPiG VPN credentials?
Click your name in the top right corner to get to your User Profile.There you find the VPN submen...
Can I use 3rd party VPN apps with your VPN access?
Yes you can.You will find an access file in your User Profile, which you can use with OpenVPN.A f...
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